April 2016

The Cisco Way – A Business Leader’s Perspective

John Hamblin, former President, Clarke IT Solutions, and CEO, Geode Technologies, Halifax, Canada, and spokesperson of the Startup Canada Halifax Community, has a simple motto: "I am always searching for a better way to do everything." He had this to say of the book "The Cisco Way": "The book describes in detail how Cisco transformed from [...]

Leadership for the new services economy. Don’t get left behind. My new book – The Cisco Way.

If you haven’t realized it yet, we are smack in the center of a spectacular tectonic transition that is rendering all previously accepted business models obsolete—the transition to a digital services economy. The new services economy is making services more relevant than products. Per a recent post from the US secretary of commerce, Penny Pritzker, [...]

March 2016

Nearing Immortality? Listen to Ray Kurzweil, one of my (and one of the world’s) most admired influencers and futurists

The rock band Queen (Remember Freddie) was not so wrong after all in 1986 (or was it?): “Who wants to live forever?” http://www.digitaltrends.com/health-fitness/ray-kurzweil-immortality/?&utm_term=DT%20Newsletter%20-%20Daily%20Subscribers

Challenged by customer experience and retention issues?

Make the Leap from proactive to predictive customer services. http://www.cmswire.com/customer-experience/customer-service-becomes-predictive/

$400 billion in digitally-deliverable services

The US digital economy and services agenda takes off with Commerce Secretary Pritzker's newest initiative. https://www.commerce.gov/news/opinion-editorials/2016/03/commerce-launches-digital-attache-program-address-trade-barriers

February 2016

IoT stars at MWC (coming in a close second to 5g)

From security to mobile data services, cloud apps to speed IoT adoption, smart cities and service validation tools, IoT makes its mark. http://www.networkworld.com/article/3038320/internet-of-things/iot-at-mwc-we-need-secure-network-infrastructure-not-shiny-rings-to-keep-us-safe.html

5G ready to take off

Video, virtual reality & IoT trigger need for 5g. NFV and SDN at center of AT&T's just unveiled 5g roadmap. http://about.att.com/story/unveils_5g_roadmap_including_trials.html