March 2016

Nearing Immortality? Listen to Ray Kurzweil, one of my (and one of the world’s) most admired influencers and futurists

The rock band Queen (Remember Freddie) was not so wrong after all in 1986 (or was it?): “Who wants to live forever?”

Challenged by customer experience and retention issues?

Make the Leap from proactive to predictive customer services.

$400 billion in digitally-deliverable services

The US digital economy and services agenda takes off with Commerce Secretary Pritzker's newest initiative.